OUR SERVICES
Drop Off
Process
FOLLOW THESE GUIDELINES FOR A SWIFT AND SUCCESSFUL DROP-OFF
DROP OFF PROCEDURES:
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As part of our mission to offer HIGH QUALITY SEASONALLY APPROPRIATE items for all of our consigners, we inspect items at the time of drop off. This way we can prevent stained, shabby, out of style, out of season, broken, etc. items from making it to the sale floor.
We know that despite our best efforts, sometimes we miss a stain or a sundress feels it’s so adorable it can be worn all year-'round and jumps into your winter coat pile -- so we don’t want you to be offended or frustrated by our double checking all your items before they come onto the sale floor.
Please expect drop-off to take 20 – 30 minutes depending on the number of items you have.
If you have roughly 150 items or more, it may be best to schedule two drop-off shifts.
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You must complete our Drop-Off questionnaire in order to come inside the PAL Building.
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This form must be completed on the DAY OF DROP-OFF - before you enter the building.
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How To Drop Off:
Please note that you will be asked to confirm That Neither you nor any member of your household is currently ill, or has been ill in the past 10 days
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When you arrive at the Wayne PAL for your pre-selected time, you will
• Park your Car (DO NOT UNLOAD)- You may temporarily park your car in front of the building.
• Check-in with a Team Member to confirm:
• You’ve arrived and we are ready for your items​
• After sale Donate/No Donate Status - are you planning to pick up unsold items?
• Hand any car seat waiver forms -CAR SEATS & BOOSTER SEATS - If you would like to sell a car seat or booster seat PLEASE FILL OUT our Car Seat Waiver From
• Approve / Deny ability for sale volunteers to discount to 1/2 price any items that are slightly stained or
missing batteries still meet our sale guidelines. If you choose not to discount these types of items, they will be removed from the sale and will not be sold.
• Have all items sorted properly. (see below)
Do your best to keep like items together? Your drop-off will be lightning-fast if you do.
• Bring all your items into the Gym when instructed to do so by a Team Member. After bringing items in we ask that
you park your car in a proper parking spot and NOT in front of the building.
• If NOT donating all, make sure you plan to leave a large empty bin labeled with your seller number that will fit at
least half of your items. There will be a $10.00 no bin charge for any seller who fails to leave the appropriate amount
of bins.
• Bring Items to appropriate check-in stations (see below)
Your items should be tagged, clean, have working batteries, secure packaging, and be ready to put on the selling floor
when you arrive.
Whoo Consigns Team Members will assist you through the check-in process.
PLEASE READ CAREFULLY as some of these procedures may be new to you!
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You can schedule a drop-off appointment in your seller portal in My Consignment Manager.
Clothing
Clothing MUST be presented in this manner
in order to be accepted
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Clothes Must be brought in grouped gender, category, and size - (ie not swimwear mixed in with shorts).
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All hangers facing the same direction.
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Size groups will be separated either by garbage bags (think dry cleaner style) or have handles tied together in bunches. If you have many items of one size please make as many bunches as needed for comfortable transport
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Your clothes will be much less wrinkled this way and you will be finished with drop off in no time!
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WE ONLY ACCEPT SEASONALLY APPROPRIATE ITEMS FOR THE SEASON WE ARE COMING INTO - ITEMS THAT DO NOT FIT THIS DESCRIPTION WILL BE REJECTED.
SORT 1ST - BOY - GIRL - MOM
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Then by - Clothing - shoes- Swim - Outerwear etc
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Then by - Size and for extra points by Shirt, shorts, dress, etc.
Take all your HANGING items and hang them on a BLACK rolling rack provided by sale volunteer.
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Your items will be brought to the sale floor and checked for quality and acceptability before being placed on the floor.
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Items that are rejected will be stamped and placed back into your bin.
Smooth Check-In Tips
Once your items are in the gym you will bring your items to the appropriate check-in area within the gym.
There will be signs at each of the drop off areas as well as Team Members who can assist you if you have any questions.
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Here are the categories (and processes for each) that items should be sorted into to make your drop off go as fast as possible
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SHOES - SPORTSWEAR, SANDALS, WATER SHOES ETC
BOOKS / GAMES / DVD / PUZZLES / ARTS CRAFTS
TOYS - INFANT - TODDLER - BIG KID (BOYS/GIRLS/UNISEX)
You will be asked to show that all electronics are in working order and assist the volunteer in placing toys in the correct
bins or table space of our toys area
TRAVEL - CAR SEATS, STROLLERS, SHOPPING CAR COVERS, STROLLER/CAR SEAT ACCESSORIES ETC
Remember to hand in your car seat waiver forms. If you still need a form please reach out to us
DECOR / FEEDING / SAFETY / BATH - BEDDING, BLANKETS, BATH TIME & POTTY ITEMS, BOTTLES & ACCESSORIES
You are responsible for setting up any large items that you bring. Our volunteers would love to help if they have time.
Please make sure you bring all parts and any tools you may need.
SMALL/MISCELLANEOUS ACCESSORIES - BACKPACKS, SOCKS, HAIR BOW, BELTS, SUN HATS,
LARGE ITEMS - STROLLERS, PACK N PLAY, SWING, SEATS, ENTERTAINERS & MATTS, BOPPY & SLEEP PILLOWS
How to NOT have a nice drop-off experience
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Don't sort your items
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Don't have tags on your items
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Don't have your clothes on hangers
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Show up late
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Completely miss your time slot
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Have loose pieces or missing pieces
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Just throw your stuff in the car - who needs organization anyway?!
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Have items that are NOT appropriate for the season
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Forget to leave a bin
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Try to put tags on your items in the drop-off line
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Whoo Consigns cannot accept items with loose pieces or items without batteries!
We will have a small “self-help” station to install batteries and to secure loose items.
If available, a Team member can assist you in the best possible manner to secure your items together.
Potential Fees​
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WE HAVE GUIDELINES SET IN PLACE TO OFFER THE BEST POSSIBLE EXPERIENCE TO BOTH YOU, OUR SELLERS, AND OUR SHOPPERS.
FAILURE TO ADHERE TO THESE GUIDELINES WILL RESULT IN DEDUCTIONS FROM YOUR FINAL SELLER PAYMENT AND MAY RESULT IN BEING PROHIBITED FROM SELLING AT FUTURE EVENTS
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EXCESSIVE AMOUNT OF ITEMS THAT DO NOT MEET GUIDELINES
$25.00
If you arrive at the event with a large amount of miss sorted items, items with excessive wear and tear, smell, or lack of overall functionality you will be charged a processing fee and risk being asked not to participate in future events.
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TAGS THAT DO NOT SCAN AT CHECK OUT
$25.00
White cardstock (60-70lb.) paper is REQUIRED for all tags to be printed on!
Regular computer paper or “copy paper”, colored or off-white cardstock, or any other types of paper are not permitted. Failure to use the appropriate paper will result in a $25 fee deducted from your final Settlement Report and payout.
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Barcodes must scan! Reasons for scanning issues include incorrect paper, low ink/toner, cut-off barcodes, taped barcodes, or poor print quality. Improperly printed tags significantly slow down checkout and reduce buyer confidence. If more than 5 of your tags don't scan, then a $25 fee will be deducted from your final Settlement Report and payout.
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FAILURE TO LEAVE THE PROPER AMOUNT OF LABELED SORTING BINS
$10.00 for not enough tubs, $25.00 for no tubs.
At drop-off, you are asked to leave LARGE LABELED tubs if you are not donating all of your items. You should leave enough to hold half of your items in order to help us clearly separate your items from other sellers' items on pick-up day.